Returns/Refunds Full details can be found at https://www.barefacedskin.co.uk/terms-of-sale
All refunds due under these Terms will be paid within 14 days of the date on which the right to the refund arises. All refunds will be made using the same payment method you used when ordering the Goods.
Payment for Goods and all related charges must always be received by us, in cleared funds, in advance, and you will be prompted to pay during the order process.
8. Delivery, risk and ownership
8.1 We will only deliver Goods to the billing address of the payment card used during checkout.
8.2 Goods will normally be delivered within 30 days after the date of our Order Confirmation, unless otherwise agreed or specified during the order process (subject to delays caused by events outside of our control).
8.3 If we are unable to deliver the Goods on the delivery date because no one is available at the delivery address to receive the Goods and the Goods cannot be posted through your letterbox, our delivery partner will leave a delivery note explaining how to contact them to rearrange delivery or where you can collect the Goods. If you do not collect the Goods or rearrange delivery within 14 days, we will treat the Contract as cancelled and recover the Goods. If this happens, we will refund the purchase price of the Goods, but not the cost of delivery and any reasonable additional costs we incur in recovering the Goods.
8.4 If we fail to deliver the Goods within 30 days of our Order Confirmation (or as otherwise agreed), you may treat the Contract as being at an end immediately if (a) we have refused to deliver your Goods, (b) taking into account all relevant circumstances, delivery within that time period was essential, or (c) you told us when ordering the Goods that delivery within that time period was essential.
8.5 If you do not wish to cancel under clause 8.3 or if none of the specified circumstances apply, you may specify a reasonable new delivery date. If we fail to meet the new deadline, you may then treat the Contract as being at an end.
8.6 You may cancel all or part of your Order under clauses 8.3 or 8.4 as long as separating the Goods in your Order would not significantly reduce their value. Any sums you have already paid for cancelled Goods and their delivery will be refunded to you. If any cancelled Goods are delivered to you, you must return them to us or arrange with us for their collection. In either case, we will bear the cost of returning the cancelled Goods.
8.7 Delivery shall be deemed complete and responsibility for the Goods will pass to you once we have delivered the Goods to the delivery address you have provided.
8.8 Ownership of the Goods does not pass to you until we have received full payment of all sums due (including delivery and other applicable charges).
9. Faulty, damaged or incorrect Goods
9.1 By law, we must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information we have provided, and match any samples or models you have seen or examined (unless we have made you aware of any differences). If any Goods you have purchased do not comply, please contact us as soon as possible to inform us of the fault, damage or error, and to arrange for a refund, repair or replacement (as applicable).
9.2 Subject to clause 9.4, if you are a consumer resident in the European Union, your available remedies are:
9.2.1 beginning on the day you receive the Goods you have a 30-day right to reject and return the Goods and receive a full refund if they do not conform as stated in clause 9.1;
9.2.2 if you do not wish to reject the Goods, or if the 30-day rejection period has expired, you may request a repair of the Goods or a replacement, as applicable. We will bear any associated costs and carry out the repair or replacement within a reasonable time and without significant inconvenience to you. Where a repair or replacement is impossible or otherwise disproportionate, we may instead offer you an alternative (i.e. a replacement instead of a repair or vice versa) or a full refund. If you request a repair or replacement during the 30-day rejection period, that period will be suspended while we carry out the repair or replacement and will resume on the day you receive the replacement or repaired Goods. If fewer than seven days remain of the original period, it will be extended to seven days;
9.2.3 if, after a repair or replacement, the Goods still do not conform (or if we cannot do so as previously described, or have failed to act within a reasonable time or without significant inconvenience to you), you may either keep the Goods at a reduced price, or reject them in exchange for a refund;
9.2.4 if you exercise the final right to reject the goods more than six months after you have received the Goods (and ownership of them), we may reduce any refund to reflect the use that you have had out of the Goods;
9.2.5 within a period of six years after you have received the Goods, if the Goods do not last a reasonable length of time, you may be entitled to a partial refund. However, after six months have passed since you received the Goods, the burden of proof will be on you to prove that the defect or non-conformity existed at the time of delivery.
9.3 If you are not a consumer resident in the European Union, and subject to clause 9.4, your sole remedy will be that, beginning on the day you receive the Goods, you have a 30-day right to reject and return the Goods and receive a full refund if they do not conform as stated in clause 9.1.
9.4 Regardless of your residency, you will not be eligible to claim under this clause 9 if:
9.4.1 we informed you of the fault(s), damage or other problems with the Goods before you purchased them (and it is because of the same issue that you now wish to return them);
9.4.2 you have purchased the Goods for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from your use of the Goods for that purpose; or
9.4.3 if the problem is the result of normal wear and tear, misuse or intentional or careless damage.
9.5 You may not return Goods under this clause 9 merely because you have changed your mind.
9.6 To return Goods under this clause 9, please contact us at [email protected] to arrange for a collection and return. We will be fully responsible for the costs of returning Goods under this clause 9 and will reimburse you where appropriate. 10. Cancelling and returning Goods if you change your mind
10.1 You have a legal right to a “cooling-off” period within which you may cancel the Contract for any reason. This period begins once your Order is complete and we have sent you your Order Confirmation. You may also cancel for any reason before we send the Order Confirmation.
10.2 If the Goods are being delivered to you in a single instalment (whether single or multiple items), the legal cooling-off period ends 14 days after the day on which you (or someone you nominate) receive(s) the Goods.
10.3 If the Goods are being delivered in separate instalments on separate days, the legal cooling-off period ends 14 days after the day on which you (or someone you nominate) receive(s) the final instalment of Goods.
10.4 If you wish to exercise your right to cancel under this clause 10, you must inform us of your decision within the cooling-off period by contacting us at [email protected], providing your name, address, email address, telephone number and Order number.
10.5 You lose your legal right to cancel under this clause 10 if:
10.5.1 the Goods are sealed for health or hygiene reasons and you have unsealed those Goods after receiving them (note that this applies to all cosmetic products);
10.5.2 or the Goods have been personalised or custom-made for you.
10.6 Please ensure you return Goods to us no more than 14 days after the day on which you have informed us that you wish to cancel under this clause 10.
10.7 You may return Goods to us by post or another suitable delivery service of your choice to our returns address at Bare Face Skin, c/o Upper Floor 75 Peak Hill, London, SE26 4NS.
10.8 You must bear the costs of returning Goods to us if you cancel under this clause 10. We will also charge you the direct cost to us of collection if you request that we collect the Goods from you.
10.9 Refunds under this clause 10 will be subject to deductions if the value in the Goods has diminished because of your excessive handling of them (e.g. no more than would be permitted in a shop). If we issue a refund before we have received the Goods and inspected them, we may subsequently charge you an appropriate sum if we find the Goods have been handled excessively.
10.10 We will reimburse only standard delivery charges as part of a refund under this clause 10. We will not reimburse for premium delivery.